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Service officiel de l'Office de Tourisme de la Vallée de Chamonix. Le choix et la diversité de l'offre. Garantie du meilleur prix. Paiement 100% sécurisé
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+33(0)4 50 53 99 98

Commitment to quality

This tourist office commits to:

Téléchargez notre politique qualité

- making an easily accessible home and information space available to You;
- facilitating the steps you take;
- offering You furniture to sit;
- informing You about local tourist offers free of charge;
- displaying and disseminating its opening hours in at least two foreign languages;
- offering You free wifi;
- being open at least 305 days per year including Saturday and Sunday, including in tourist or activities period;
- answering Your letters all year;
- providing permanent welcome by staff that practices at least two foreign languages;
- furnishing tourist maps and guides on hard copy;
- give you access to its dedicated trilingual website adapted for consultation via on-board supports;
- disseminate its tourist information on hard copy too, translated into at least two foreign languages, about:

– all the classified tourist accommodations with at least the name of the establishment, the postal, email addresses and website, phone number and classification level;
– cultural, natural or leisure sites and monuments with any rates applied, public opening hours and periods, website and phone and postal information;
– events and activities;
– emergency phone numbers.

- updating its tourist information annually;
- displaying emergency phone numbers outdoors;
- presenting any qualified offer in its zone of activity for all clienteles.
- giving You access to consult classified accommodation availabilities;
- processing your claims and measure your satisfaction;
- proposing a tourist information service integrating new information technologies and communication (social networks, cell phone, geo-localisation, etc.);
- following the requirements of Qualité Tourisme;
- putting a holiday counsellor at your disposal;
- making sure the local tourist offer is reliable and up to date.

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union européenneunion européenneL’opération « Développement d’un accueil numérique intelligent et innovant sur le territoire de la Vallée de Chamonix-Mont-Blanc » est cofinancée par l’Union européenne dans le cadre du FEDER
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